Health Score
How we measure exchange trust and reliability โ because the best terms mean nothing if the exchange doesn't process withdrawals.
What is the Health Score?
The Health Score is CryptoScorer's proprietary trust and reliability metric, rated on a 0โ100 scale. It answers the most important question in crypto trading: "Will this exchange actually let me withdraw?"
It carries 25% weight in the overall CryptoScore algorithm โ the single largest factor. An exchange with amazing pricing but a low Health Score will rank significantly lower than an exchange with decent pricing and rock-solid withdrawals.
Why It Matters
The #1 risk in crypto trading isn't volatility โ it's using an exchange that won't process withdrawals.
Every year, exchanges disappear, freeze withdrawals, or add hidden rules that make withdrawals impossible. The Health Score is designed to catch these warning signs early.
- โ90โ100: Excellent. Consistent withdrawals, strong reputation, transparent operations.
- โ70โ89: Good. Generally reliable with minor concerns or limited track record.
- โ 50โ69: Caution. Some red flags โ complaints, slow withdrawals, or lack of transparency.
- โBelow 50: High risk. Significant withdrawal issues, many complaints, or very new with no track record.
The 6 Components
Each component contributes to the final Health Score. The exact weights are proprietary, but here's what we measure and why.
Trustpilot Rating
The exchange's current Trustpilot score, weighted by total review count. A 4.5-star rating with 5,000 reviews scores higher than 4.8 stars with 50 reviews โ volume matters as much as the number.
Trustpilot Trend
30-day change in Trustpilot rating. An exchange trending upward gets a boost; an exchange losing stars gets penalized. This catches deteriorating exchanges before the absolute rating reflects it.
withdrawal Speed
Estimated days from withdrawal request to money in your account. Based on community reports and verified withdrawal data. Under 3 days is excellent; over 14 days raises red flags.
Complaint Volume
Volume of complaints across Reddit, Discord, and social media โ normalized by exchange size. A large exchange with 10 complaints is healthier than a small exchange with 10 complaints. We track withdrawal denials, account terminations, and rule disputes.
Exchange Age & Track Record
How long the exchange has been operational. Newer exchanges (<1 year) carry inherently higher risk. Exchanges with 3+ years of consistent withdrawals earn full marks. Longevity is the simplest proxy for reliability.
Transparency
Does the exchange publish withdrawal reports? Are rules clearly documented? Do they have a public Discord with real community engagement? Transparent exchanges have nothing to hide โ opacity is a warning sign.
Data Sources
We don't rely on any single source. The Health Score aggregates data from:
Ratings, review count, 30-day trends
withdrawal reports, trader feedback, complaints
Complaint volume, withdrawal denial reports
Rule transparency, published withdrawal stats
Update Frequency
Frequently Asked Questions
How is Health Score different from CryptoScore?
CryptoScore measures overall value for traders (pricing, splits, terms + trust). Health Score measures trust and reliability only. Health Score is one component (25%) of CryptoScore. See the full CryptoScore methodology.
Can an exchange have a high CryptoScore but low Health Score?
Theoretically yes, if pricing and terms are excellent. But Health Score's 25% weight means a truly low score (say 30/100) will drag CryptoScore down significantly. By design.
Where can I see each exchange's Health Score?
On every exchange detail page and on the Trust Radar.
Can exchanges manipulate their Health Score?
No. We use independent data sources. Fake Trustpilot reviews are partially mitigated by weighing review count and trend consistency. The best way for an exchange to improve its Health Score is to actually process withdrawals on time and be transparent.
Check which exchanges have the highest trust scores.